Frequently asked questions

FAQ

help

Do I need to open an account in order to shop With you?

No, you don’t need to. You can make purchases and check out as a guest every time.

help

How do I create an account?

Please click on “Login/Register” followed by ‘Create an Account’ and fill in your personal particulars.

help

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

help

I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

help

How do I pay for my orders?

We accept payments all major credit and debit cards such as Mastercard, VISA and Cash on Delivery.

help

Can I amend and cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

help

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

help

When will my order be processed?

All orders will be processed within 1 working days, excluding weekends and public holidays. Time stated is based on UAE.

help

How long will it take for me to receive my order?

Delivery times vary depending on your location:

  • Saudi Arabia & UAE: 2–5 business days
  • Kuwait, Qatar, Bahrain & Oman:3–7

business days
Once your order is shipped, you'll receive a tracking number so you can follow your delivery in real time.

  • Please note: Delivery times may vary slightly during peak seasons or due to customs clearance delays.
help

Does Lasevia ship products to the US/Europe?

Lasevia ships products worldwide. We have tie-ups with various logistics companies that enable us toship products quickly and safely.

help

What kind of ingredients go into Lasevia products?

At Lasevia, we carefully select high-performance ingredients that nourish and enhance your skin. Our formulas combine science-backed actives and natural oils to deliver visible results without compromising skin health.

Key ingredients include:

  • Palmitoyl Tripeptide-1 – firms and smooths the skin
  • Sodium Hyaluronate – deeply hydrates and plumps
  • Coconut, Marula & Sunflower Oils – restore and protect the skin barrier

All our products are dermatologist-tested, cruelty-free, and made without harsh chemicals or parabens.